What RISSE® looks
like in practice.

Every business is different. The friction isn't always obvious, and neither is the solution.

I work with leadership teams to understand what's really happening inside the business, identify what's getting in the way and make practical changes across strategy, people, systems and execution.

Uncover Hidden Friction™

It starts with understanding what's really going on.

Sometimes the problem is obvious. Often it isn't.

A workflow might be taking too long because of a system nobody has questioned.
A team might seem disengaged because priorities aren't clear.
A client experience might vary because people are working from different assumptions.

My job is to find what's really getting in the way, work out what needs to change and help put it into practice.

Where RISSE® Creates Impact

Hidden Friction™ rarely exists in just one part of a business. It often sits between people, systems, processes, communication, technology and external partnerships.

RISSE® works across the areas that have the greatest influence on growth, alignment and operational performance.

Leadership & Alignment

Everyone should know where the business is
going and what matters most.

People & Communication

People should understand what's expected,
why it matters and how they contribute.

Brand & Client Experience

Your brand should be reflected in every
interaction with your clients.

Systems & Technology

Your systems should make work easier, not
create more of it.

External Partners

Partners should make your business easier,
not harder.

Workflow & Processes

Workflows should simplify work, not add
complexity.

Automation & AI

Technology should give your people time
back, not create another layer of complexity
to manage.

Commercial Performance

You should be able to see what's working,
what's not and where the opportunity is.

What this looks like in practice

The goal isn’t to change everything.

It's to find the things that are getting in the way and fix the things that matter.

Sometimes that's a leadership or external partner issue.
Sometimes it's a workflow.
Sometimes it's the way people communicate.
Sometimes it's a system that's creating more work than it saves.

The job is to work out what matters, make the right changes and make sure they actually stick.

  • Susan has done a remarkable job with GWE, The quality of her work is consistently high, and the way she has pulled together brand, systems, technology and execution has been exceptional. Susan is a great operator."

    Justin Flitter, Founder AI New Zealand

  • "Susan's strategic insight and vision has made her a dream partner to collaborate with. Together, we’ve developed creative assets, templates, and marketing collateral that bring GWE values and positioning to life. This ongoing partnership is all about ensuring GWE brand stays aligned, impactful, and ready to evolve with GWE's ambitions.”

    Jason Willis, Director J&M Marketing

  • Susan is an extremely diligent and highly professional individual. She has a natural ability to hold people accountable while maintaining strong working relationships, ensuring projects and initiatives remain on track and deliver the intended result. Susan is exceptionally adaptable to new technologies, concepts and business challenges enabling her to add value in a wide range of situations. Her attention to detail, organisational skills and focus on continual improvement make her a significant asset to any team.

    Matt Coombe, smartIT

  • "Susan, we're seeing tangible improvements in delivery. We were worried we'd been too harsh in our feedback, thank you for the opportunity to share our challenges openly and honestly."

    Wendy Baverstock, Isle Land Planning, GWE Client